With communications spanning across email, text and other forms of social media, can you be confident that derogatory comments will not find their way back to your clients? An email forwarded to the point were it is layers deep may contain such a threat.
A recent example was highlighted in a column in the New York Times, the source indicated that a number of senior managers within the Goldman Sachs Group had reportedly referred to clients as “muppets” (in the UK, “muppet” is a derogatory slang word meaning a “stupid person”).
Goldman Sachs Group indicated that they were conducting a scan of all email in an effort to stamp out these issues.
Protecting client relationships is critical, how do you manage communications from your business?