Insights

What are your staff saying about your clients?

With communications spanning across email, text and other forms of social media, can you be confident that derogatory comments will not find their way back to your clients? An email forwarded to the point were it is layers deep may contain such a threat.

A recent example was highlighted in a column in the New York Times, the source indicated that a number of senior managers within the Goldman Sachs Group had reportedly referred to clients as “muppets” (in the UK, “muppet” is a derogatory slang word meaning a “stupid person”).

Goldman Sachs Group indicated that they were conducting a scan of all email in an effort to stamp out these issues.

Protecting client relationships is critical, how do you manage communications from your business?

 

Contact Us

what-are-your-staff-saying-about-your-clients

180 Flinders St ADELAIDE SA 5000
PO Box 879, UNLEY BC SA 5061

Phone: 1300 43 33 11
Email: mail@frisk.com.au

180 Flinders St ADELAIDE SA 5000
PO Box 879, UNLEY BC SA 5061

p: 1300 43 33 11
e: mail@frisk.com.au

Enquiry

  • This field is for validation purposes and should be left unchanged.